Terms and Conditions
In the event of litigation, the French version of these GENERAL CONDITIONS OF SALE shall prevail.
The order made by the customer implies his/her acceptance of the present GCS in their entirety. The contract for the sale of articles by Internet is entered into between LUCRIN Hong Kong Limited (hereafter referred to as "Lucrin") - and the customer. The customer confirms that he/she has the capacity to enter into a contract with Lucrin on the basis of the GCS shown on the website LUCRIN.HK (hereafter referred to as "our website"). These GCS will prevail over any other condition stated on our website.
CHARACTERISTICS OF AN ARTICLE
All our articles are products of quality. The articles are sold with no other guarantee than that of the manufacturer. We do our best to ensure that the colors are represented as accurately as possible. However slight differences in color may be noted between the article and the one received, in particular because of the compression of the images for the Internet.
The delivery costs are unique for the 28 countries of the European Union, Switzerland, USA, Canada, Hong Kong, India and Australia, whatever is the mode of shipping: Express (products in stock) or Standard (custom orders).
Our products are generally shipped within 2 to 10 business days (depending on the shipping method chosen), to the address that you have mentioned.
The delivery of our customized orders is done by FedEx. It is advisable for the person to be present at the mentioned address at the delivery time (giving your office address may be a good option). FedEx do not deliver in letter and P.O. boxes
The Express deliveries are guaranteed by Amazon services or by FedEx Express. Likewise, the deliveries are done only on business days. We disclaim any responsibility in terms of the delivery of articles. If the information submitted for your order is not accurate, Lucrin shall not be held responsible for delivery failures or lateness issues.
All deliveries are done without any additional customs costs for the customer.
The prices of the invoiced items are those that are in effect on the date of the order and that are shown on the order confirmation. The prices are inclusive of FL sales taxes for deliveries made in Florida as our company is based in this State. All other deliveries made in other states the sales tax will be ZERO.
TERMS OF PAYMENT AND SECURITY
When the purchaser orders an article on our website, all the payments carried out are secured. Lucrin uses the following payment systems :
- by Credit Card
- Bank Transfer
- by Paypal
This integrated system on our website is entirely protected via the Gateway server, with certificate of authentication. Confidential data (customer identification and credit card numbers) are stored only by banking partners on highly protected servers. Lucrin does not store any confidential data of customers that order on the Lucrin websites.
The customer gives his/her consent that the personal data that was provided within the framework of the contractual relationship with Lucrin is safeguarded by Lucrin. The customer’s personal details are stored solely with the aim of facilitating the purchase of new articles by the customer and to ensure that the transaction runs smoothly. The personal data relating to the customer are treated confidentially and safeguarded. In no way is this data transmitted to any third parties except the delivery address to Fedex.
ACCEPTANCE OF THE ORDER
The order is accepted as soon as it has been received and validated. When sending the order, the customer automatically confirms that he/she has read and accepted the general conditions of sale. In the event of exceptional circumstances, in particular insolvency or incorrect information, Lucrin reserves the right to refuse or accept the order from a customer.
INVOICING AND CONFIRMATION
Each customer will receive an order confirmation by e-mail and then by Fedex along with the order when the goods are dispatched.
The customer has a right to return the article within 10 days of receipt at his/her residence. If the customer is not fully satisfied, he/she has the option of returning the goods in perfect condition in their original packaging. Learn more see Exchange and Return
The goods remain the property of Lucrin until paid in full. These GCS, together with the contracts concluded in its application are governed by Hong Kong law. The court of jurisdiction in the event of litigation is (Insert a Hong Kong Court). The relevant courts of the Hong Kong Special Administrative Region will have exclusive jurisdiction in the event of any dispute or claim associated with the T&C.
Lucrin guarantees all its luxury leather products conceived manually by its craftsmen. The guarantee applies for any production defect (leather or manufacturing) for 1 year, as from the purchase date.
After this period, Lucrin remains at the disposal of its clients for any repair, the cost of which will be borne by the client. A quote will be established beforehand. This exclusive guarantee does not apply to: normal wear, problems caused by irregular product use, inappropriate leather care and scratches or abrasion.
This guarantee does not cover loss and theft. It does not carry forward onto any resale of the product to any third party. It does not apply to products bought from a reseller.
GIFT CARDS TERMS & CONDITIONS
- 1. Purchasing a Gift Card on our website amounts to opening a credit line with us, for the full value of the Gift Card and to be used by the recipient on our website.
- 2. Virtual Gift Cards will be sent directly by e-mail to the recipient upon purchase.
- 3. The sender is sole responsible for ensuring the recipient's e-mail address is valid and up-to-date.
- 4. Gift Cards are valid for 24 months from the day of purchase.
- 5. If you return items purchased in full or in part with a Gift Card, the value paid for with the Gift Card will be credited to your Gift Card account to be used on future orders. Any remaining value will be refunded onto the card used to pay for the difference.
- 6. Gift Cards are not transferable and cannot be refunded or redeemed for cash.
- 7. Lucrin cannot be held responsible if a Gift Card is lost, stolen or misused.
- 8. In exceptional circumstances, Lucrin reserves the right to cancel a Gift Card.