Terms and Conditions

In the event of litigation, the French version of these GENERAL CONDITIONS OF SALE shall prevail.


The order made by the customer implies his/her acceptance of the present GCS in their entirety. The contract for the sale of articles by Internet is entered into between Lucrin - a subsidiary of Lucrin SA - (hereafter refered to as "Lucrin") - and the customer. The customer confirms that he/she has the capacity to enter into a contract with Lucrin on the basis of the GCS shown on the website Lucrin.COM (hereafter referred to as "our website"). These GCS will prevail over any other condition stated on our website.


All our articles are products of quality. The articles are sold with no other guarantee than that of the manufacturer. We do our best to ensure that the colors are represented as accurately as possible. However slight differences in color may be noted between the article and the one received, in particular because of the compression of the images for the Internet.


The delivery costs are unique for the 28 countries of the European Union, Switzerland, USA, Canada, Hong Kong, India and Australia, whatever is the mode of shipping: Express (products in stock) or Standard (custom orders).

Our products are generally shipped within 7 to 12 business days (depending on the shipping method chosen), to the address that you have mentioned.

The delivery of our customized orders is done by FedEx. It is advisable for the person to be present at the mentioned address at the delivery time (giving your office address may be a good option). FedEx do not deliver in letter and P.O. boxes

We disclaim any responsibility in terms of the delivery of articles. If the information submitted for your order is not accurate, Lucrin shall not be held responsible for delivery failures or lateness issues.

All deliveries are done without any additional customs costs for the customer.


The prices of the invoiced items are those that are in effect on the date of the order and that are shown on the order confirmation. The prices are inclusive of all taxes for Switzerland and EU countries. For all other countries they are exclusive of VAT.


All deliveries made in Switzerland and the European Union are cleared through customs by us and delivered as imported goods. For all other countries, the customer is responsible for taking all necessary steps with regard to the import of goods into his territory, in accordance with the law. The customer confirms that he is over 18 and that he has the right and capacity to order the goods. He also guarantees that the order conforms to the provisions of the laws in force in the country of delivery or residence of the purchaser, and that all of the information provided is accurate. Our customers are not charged any additional custom fees upon delivery of their product.


When the purchaser orders an article on our site, all the payments carried out are protected. Lucrin uses the following systems of payment:

  • by Credit Card
  • Bank Transfer
  • by Paypal

This integrated system on our website is entirely protected via the Gateway server, with certificate of authentication. Confidential data (customer identification and credit card numbers) are stored only by banking partners on highly protected servers. Lucrin does not store any confidential data of customers that order on the Lucrin websites.


The customer gives his/her consent that the personal data that was provided within the framework of the contractual relationship with Lucrin is safeguarded by Lucrin. The customer’s personal details are stored solely with the aim of facilitating the purchase of new articles by the customer and to ensure that the transaction runs smoothly. The personal data relating to the customer are treated confidentially and safeguarded. In no way is this data transmitted to any third parties except the delivery address to Fedex.


The contract comes into force as soon as the order is placed by the customer and validated. From this moment, the order can only be cancelled if Lucrin is unable to send the goods within the allowed time and the customer refuses the new delivery time proposed by Lucrin.


The order is accepted as soon as it has been received and validated. When sending the order, the customer automatically confirms that he/she has seen and accepted the general conditions of sale. In the event of exceptional circumstances, in particular insolvency or incorrect information, Lucrin reserves the right to refuse or accept the order from a customer.


Each customer will receive an order confirmation by e-mail and then by post when the goods are dispatched. If the customer did not place the order by Internet, the invoice alone will serve as confirmation of the order.


The customer has a right to return the article within 10 days of receipt at his/her residence. If the customer is not fully satisfied, he/she has the option of returning the goods in perfect condition in their original packaging. Learn more see Exchange and Return


The goods remain the property of Lucrin until paid for in full. These GCS, together with the contracts concluded in its application are governed by Swiss law. The court of jurisdiction in the event of litigation is that of Geneva in Switzerland.


  • 1. Purchasing a Gift Card on our website amounts to opening a credit line with us, for the full value of the Gift Card and to be used by the recipient on our website.
  • 2. Virtual Gift Cards will be sent directly by e-mail to the recipient upon purchase.
  • 3. The sender is sole responsible for ensuring the recipient's e-mail address is valid and up-to-date.
  • 4. Gift Cards are valid for 24 months from the day of purchase.
  • 5. If you return items purchased in full or in part with a Gift Card, the value paid for with the Gift Card will be credited to your Gift Card account to be used on future orders. Any remaining value will be refunded onto the card used to pay for the difference.
  • 6. Gift Cards are not transferable and cannot be refunded or redeemed for cash.
  • 7. Lucrin cannot be held responsible if a Gift Card is lost, stolen or misused.
  • 8. In exceptional circumstances, Lucrin reserves the right to cancel a Gift Card.
  • Hong Kong,
    Lucrin Ltd,
    Room 2103,
    Futura Plaza,
    111 How Ming Street,
    Kwun Tong
    Hong Kong
    Call for free in HK: 800-906-064
    Switzerland / Headquarters
    Lucrin SA
    24 Chemin du velours, 1231 Conches,
    Geneva, Switzerland
    International Free Call: +800 MY-LUCRIN (+ 800 69 582 746)